MovieVideo AI

Customer support

We are here to help with questions about MovieVideo AI, including video generation, in-app purchases, account issues, bugs, and privacy requests.

When you contact us, please include

• Your device model and iOS version (for example, iPhone 15, iOS 18)
• App version (shown in the app under App info on the home screen)
• A short description of the issue and steps to reproduce it
• Screenshots or screen recordings, if helpful
• For purchase issues: the product you bought (5s, 10s, 15s, or 30s generation) and the approximate date

Response time

We aim to reply to support emails within 2 business days. Complex issues (refunds, data deletion, or technical investigations) may take longer. Refunds for in-app purchases must be requested through Apple; we can help explain your purchase and guide you to the correct process.

What we can help with

• How to create videos (text-to-video, image-to-video, templates)
• Generation failed, stuck, or missing output
• Saving videos to Photos or finding History in the app
• In-app purchase and pricing questions
• Privacy, data deletion, and third-party AI processing questions
• Reporting bugs or suggesting improvements

Frequently asked questions

How do I generate a video?

Open the app, tap Create my first video (or choose a template), enter a prompt and settings, complete the in-app purchase for your chosen length, and wait while the video is generated. Finished videos appear in History.

Why does the app ask for permission before generating?

Before your first generation, we ask you to agree that your prompt, settings, and any images you select may be sent to our servers and to our AI video partner (Seedance) to create your video. This is explained in the in-app consent screen and in our Privacy Policy below.

My generation failed or is taking a long time

Generation can take several minutes depending on length and server load. Keep the app open or return to History later. If it fails, try a shorter clip, check your internet connection, and email us with your app version and what you tried.

How do I request a refund?

Purchases are processed by Apple. To request a refund, use reportaproblem.apple.com or your App Store purchase history. Contact us if you need help identifying your purchase.

How do I delete my data?

Videos saved in the app’s History are stored on your device; delete them in History or remove the app to clear local data. Email us to ask about server-side data tied to your requests, where applicable.

Privacy Policy

Effective date: May 24, 2026

This Privacy Policy describes how MovieVideo AI (“we”, “us”, or “our”) collects, uses, and shares information when you use our mobile application and related services (collectively, the “App”). By using the App, you agree to this policy.

1. Information we collect

• Content you provide. Text prompts, images, and other inputs you submit to generate videos are sent to our servers and to service providers we use to run the App.
• Purchase information. In-app purchases on iOS are processed by the Apple App Store. We receive limited information from Apple (such as that a purchase occurred), not your full payment card details.
• Device and technical data. We may collect diagnostic and technical information needed to operate the App, such as app version and error logs.
• Local data on your device. The App may store generated videos and history on your device until you delete them or remove the App.

2. Third-party AI services

Video generation uses automated AI systems operated by third parties. If you agree in the app, we may send your prompt, settings, reference images you choose, and a task identifier while processing runs to:

• Supabase — hosting, storage, and our backend API;
• Seedance (seedanceapi.org) — AI video generation provider.

Do not submit sensitive personal data or content you do not have rights to use.

3. Photo library

With your permission, the App may access photos you select or save exports to your library. You can change permissions in iOS Settings.

4. Sharing, retention, and security

We share information with the service providers above to run the App. We retain server data only as long as needed to provide the service and comply with law. We use reasonable measures to protect information; no system is 100% secure.

5. Children

The App is not directed at children under 13. We do not knowingly collect personal information from children.

6. Your rights and changes

Depending on where you live, you may have rights to access, correct, or delete personal data. We may update this policy; the effective date will change when we do.

Contact

Support & privacy questions:
taskandtrade7@gmail.com

MovieVideo AI is available on the Apple App Store. For purchase and subscription billing questions, Apple may also assist through your Apple ID account settings.