Privacy Policy

Last Updated:

This Privacy Policy describes how Sydney Trip View ("we", "our", or "us") collects, uses, and protects your information when you use our mobile application (the "App").

1. Information We Collect

1.1 Information You Provide

We may collect information that you provide directly to us, including:

• Search queries for transport routes, stops, and stations
• Contact information if you choose to contact us via email
• Feedback and support requests

1.2 Automatically Collected Information

When you use our App, we may automatically collect certain information, including:

• Device information (device type, operating system version)
• App usage data (features used, search queries)
• Crash reports and error logs to improve app performance

1.3 Location Information

Our App may access your device's location to provide relevant transport information. Location data is used locally on your device and is not transmitted to our servers unless you explicitly share it.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our App services
• Process and respond to your inquiries and support requests
• Analyze app usage to enhance user experience
• Send you important updates about the App (if you opt-in)
• Detect and prevent technical issues and errors

3. Third-Party Services

3.1 Transport NSW API

Our App uses the Transport NSW API to provide real-time transport information. When you search for routes, stops, or trip information, your search queries are sent to Transport NSW servers. We do not control how Transport NSW handles this data. Please refer to Transport NSW's Privacy Policy for more information.

3.2 Apple App Store / Google Play Store

If you make in-app purchases, your payment information is processed by Apple (for iOS) or Google (for Android). We do not collect or store your payment information. Please refer to Apple's and Google's respective privacy policies for information about how they handle payment data.

4. In-App Purchases

Our App offers optional in-app purchases to support the development of the App. When you make a purchase:

• Payment processing is handled entirely by Apple (iOS) or Google (Android)
• We do not collect, store, or have access to your payment information
• We may receive transaction confirmations that do not include personal payment details
• All purchases are processed according to Apple's and Google's terms and conditions

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Search queries and usage data are typically retained for a limited period to improve our services.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of certain data collection practices
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. International Users

If you are using our App from outside Australia, please note that your information may be transferred to, stored, and processed in Australia where our servers are located. By using our App, you consent to the transfer of your information to Australia.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

12. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These include the right to access, rectify, erase, restrict processing, object to processing, and data portability. To exercise these rights, please contact us.

By using Sydney Trip View, you agree to the collection and use of information in accordance with this Privacy Policy.